Privacy Policy

1. Introduction

Indexync ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, web application, and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Personal Information

We collect information you voluntarily provide when you register or contact us. This includes your name, email address, business information, account settings, and subscription details.

Payment information is handled by our payment processing partners (including where you subscribe through an app marketplace). We receive only payment status and billing metadata needed to run your subscription. We do not store full card numbers.

2.2 Information Automatically Collected

When you use the Service, we collect technical and usage information such as browser type, operating system, IP address, pages viewed, timestamps, and feature usage.

2.3 Information from Third Parties

We receive data from third parties when you use integrations, including connected e-commerce platforms (such as Shopify, Shopee, Lazada, and TikTok Shop), authentication providers, and payment processors, to operate the Service.

2.4 Multi-Store Connection Data

When you connect stores, we sync store identifiers, access tokens, products, inventory, orders, and related customer shipping details contained in those orders. Each store connection is handled separately.

3. How We Use Your Information

We use your information to operate and improve the Service, manage accounts, process billing, sync data across platforms, provide support, prevent abuse, and comply with legal obligations.

4. How We Share Your Information

We share data only as needed to operate the Service, including with:

• Infrastructure and hosting providers that run our cloud systems
• Payment processing partners that handle subscription charges and provide payment status
• Connected e-commerce platforms you authorize us to access and update
• Service providers that help us deliver the Service (for example, email delivery)
• Authorities or parties where required by law, or to protect rights, safety, and security

5. Data Storage and Security

We store data using cloud infrastructure. We use reasonable administrative and technical safeguards such as encrypted connections (HTTPS) and access controls.

We do not claim that Indexync is certified to any particular security standard unless we explicitly state so in writing.

No method of transmission or storage is 100% secure.

6. International Data Transfers

As a cloud service, data may be processed outside your country, including in locations where our service providers operate. Where required under applicable law, we take steps designed to ensure a comparable standard of protection for cross-border transfers.

7. Your Privacy Rights

Depending on your location and applicable law, you may request access to or correction of your personal data that we hold (such as your account information). Contact us at hello@indexync.com.

We do not currently offer self-service account deletion. If you request deletion, we will review your request and respond, but we may not be able to fully delete all data until deletion tooling is implemented. We may also need to retain certain records for legal, security, or billing reasons.

For customer shipping details contained in your orders, you (as the merchant) are typically best placed to respond to your customers' requests. If needed, we can work with you to support reasonable requests relating to data processed through the Service.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for essential functionality and analytics. We do not use advertising pixels or targeted advertising cookies in the Service today.

9. Analytics Services

We use analytics and performance monitoring tools to understand how users engage with the Service and to improve reliability and performance. These tools may collect information such as IP address, browser type, pages viewed, and event data.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Data Retention

We retain personal information only as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements.

Access tokens are deleted when a store is disconnected; other synced data is currently retained and is not automatically deleted.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting an updated version and updating the "Last Updated" date.

13. Southeast Asia Laws and Regulations

Indexync is built for merchants in Singapore and Southeast Asia and aims to handle personal data in a way that aligns with Singapore's Personal Data Protection Act (PDPA) and similar privacy expectations in the region.

14. Contact Us

If you have questions about this Privacy Policy, contact us at hello@indexync.com.