Terms of Service

1. Introduction

Welcome to Indexync. These Terms of Service ("Terms") govern your access to and use of the Indexync website, web application, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Definitions

• Service refers to the Indexync application, website, and related e-commerce and inventory management tools operated by Indexync.
• User refers to individuals or businesses that access and use our Service.
• Account refers to a unique registration that allows a User to access particular features of the Service.
• Content refers to data, text, information, graphics, images, and any other materials that may be created, posted, or made available through the Service, including Merchant Data synced from connected platforms.

3. Account Creation and Management

To access certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information and to keep it up to date.

Each Indexync account currently supports a single user login. Team access and role-based permissions are not yet supported.

You are responsible for safeguarding the password that you use to access the Service and for any activities under your account. Indexync does not currently offer two-factor authentication.

You must notify us immediately if you suspect unauthorized access or a breach of security.

We may suspend or terminate accounts for violations of these Terms, security risks, or where required by law or connected platforms.

4. Subscription and Payment

Some aspects of the Service are available on a paid plan. Pricing, plan limits, and features are displayed in the Service at the time you start a paid plan.

4.1 Payment Processing

Payment processing depends on how you started your paid plan. If you subscribed directly on indexync.com, payments are handled by our payment processing partner. If you subscribed through the Shopify App Store, billing is handled through Shopify Billing and charged to your Shopify account.

Indexync does not store full payment card details.

4.2 Billing Cycles

We offer both monthly and annual subscription options. Paid plans renew automatically unless you downgrade to the FREE plan before renewal.

Upgrades apply immediately with prorated charges for the remaining billing period.

Downgrades take effect at the end of the current billing period.

Monthly-to-annual switches apply immediately with credit for unused time.

Annual-to-monthly switches take effect at the end of the annual period, with remaining value converted to whole-month credits (rounded down).

4.3 Promotional Pricing

From time to time, we may offer promotional pricing, including percentage discounts, fixed-amount discounts, or free service periods. Promotions are time-limited and convert to standard pricing after expiry.

Only one promotion may be active at a time. A new promotion may replace an existing promotion.

Promotions may end or convert to credits when billing cycles change.

4.4 Plan Limits

Each plan includes usage limits such as maximum SKUs and monthly orders. Exceeding limits may result in feature restrictions or prompts to upgrade.

4.5 Taxes and Fees

All fees are exclusive of applicable taxes unless stated otherwise. At the time of writing, Indexync does not add Singapore GST in-app.

4.6 Price Changes

We may change fees, plans, or limits from time to time. Changes generally apply at your next renewal unless stated otherwise.

4.7 Cancellation

Indexync does not support "cancelling" an account as a subscription action. To stop paying, you may downgrade your plan to the FREE plan in your account settings.

Downgrading to FREE stops future renewals. Your current paid features continue until the end of your current paid billing period, and then your access continues under the FREE plan limits.

Fees paid are non-refundable except as required by law.

5. User Content

You retain ownership of your Merchant Data.

You grant Indexync a limited licence to host, process, and sync Merchant Data solely to provide the Service.

You are responsible for ensuring you have the right to use and sync Content and that it complies with applicable laws and connected platform rules.

5.1 Multi-Store Connections

When you connect multiple e-commerce stores, each store's data is managed as a separate connection. You authorize Indexync to read and write data to connected platforms based on the permissions you grant.

6. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms.

You must not misuse the Service, interfere with our systems, attempt to gain unauthorized access, or use the Service to send spam or abusive promotions on connected platforms.

Connected platforms are third-party services. We are not responsible for their availability, changes, suspensions, or actions.

7. Analytics and Performance Monitoring

We use analytics and performance monitoring tools to understand how users interact with the Service and to improve reliability and performance.

8. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are the exclusive property of Indexync and its licensors.

You receive a limited, non-exclusive, non-transferable licence to use the Service for internal business purposes while you comply with these Terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Indexync is not liable for indirect, punitive, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, or data.

To the maximum extent permitted by applicable law, our total liability is limited to the fees you paid to Indexync in the 12 months before the claim arose.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free operation or compatibility with all platforms.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore.

12. Changes to Terms

We may modify these Terms from time to time by posting an updated version. Continued use of the Service after an update means you accept the updated Terms.

13. Termination

We may suspend or terminate your account for breaches, security risks, or legal requirements.

Upon termination, your right to use the Service will cease, but provisions that should survive termination will survive.

14. Indemnification

You agree to indemnify and hold harmless Indexync from claims arising from your use of the Service, your Content, or your violations of law or connected platform rules.

15. Contact Us

If you have any questions about these Terms, contact us at hello@indexync.com.